Customer Service Agent

  • Part Time
  • Nairobi
Online Advisors Insurance Agency Ltd

Your Insurance Consultant

Online Advisors Insurance Agency Ltd is a licensed independent insurance intermediary based in Kenya. We are dedicated to providing comprehensive insurance solutions tailored to meet the unique needs of our clients. As a trusted partner in the insurance industry, we are committed to delivering expert financial advice and exceptional service. We are looking for dynamic and driven individuals to join our team as Financial Advisers.

Job Description: We are seeking experienced and motivated Financial Advisers to provide expert financial advice and insurance solutions to our clients. As a Financial Adviser at Online Advisors Insurance Agency Ltd, you will play a crucial role in helping clients make informed decisions about their financial future and insurance coverage. You will have the opportunity to build strong client relationships and contribute to our mission of providing top-tier insurance services.


  1. Client Consultation: Meet with clients to assess their financial needs, goals, and risk tolerance.
  2. Insurance Expertise: Provide expert advice on insurance products, including life insurance, health insurance, property and casualty insurance, and other financial services.
  3. Customized Solutions: Develop personalized financial plans and insurance proposals tailored to each client’s unique situation and objectives.
  4. Product Knowledge: Stay informed about the latest insurance products, regulations, and industry trends to provide up-to-date advice to clients.
  5. Sales and Business Development: Generate leads, prospect potential clients, and close sales to achieve and exceed sales targets.
  6. Client Relationship Management: Build and maintain strong client relationships through regular communication and periodic reviews of financial plans.
  7. Compliance: Ensure that all interactions and transactions comply with regulatory and legal requirements.
  8. Documentation: Maintain accurate records of client interactions, financial plans, and insurance policies.
  9. Continuous Learning: Participate in training and development programs to enhance your knowledge and skills.


  1. Proven experience as a Financial Adviser or a related role in the financial services or insurance industry.
  2. Strong knowledge of insurance products and financial planning.
  3. Excellent interpersonal and communication skills.
  4. Proven sales and business development experience.
  5. Demonstrated ability to work independently and as part of a team.
  6. Analytical mindset with the ability to analyze financial data and provide solutions.
  7. Relevant professional qualifications and certifications (e.g., CFP, CFA) are a plus.
  8. A valid insurance agent’s license in Kenya is required.

How to Apply: Interested candidates are invited to submit their applications, including a resume and a cover letter highlighting their relevant experience and qualifications, to Please include “Financial Adviser Application – [Your Name]” in the email subject line. The application deadline is January 10, 2024.

Online Advisors Insurance Agency Ltd is an equal opportunity employer and encourages candidates from all backgrounds to apply.

Join our team and make a meaningful impact on the financial well-being of our clients while advancing your career at Online Advisors Insurance Agency Ltd!

To apply for this job email your details to